Privacy Policy

Brizzy Car Guys is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Brizzy Car Guys manages personal information. It is structured as follows:

1. Personal information Brizzy Car Guys collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Brizzy Car Guys and complaints
10. Changes to Privacy Policy

1. Personal information Brizzy Car Guys collects

The main types of personal information Brizzy Car Guys collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Brizzy Car Guyssuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Brizzy Car Guys's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Brizzy Car Guys's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Brizzy Car Guys's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Brizzy Car Guys.

Brizzy Car Guys collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Brizzy Car Guys keeps of telephone calls, or emails received, or messages sent to Brizzy Car Guys or posted on Brizzy Car Guys's pages on social media);
• Brizzy Car Guys's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Brizzy Car Guys collects personal information in connection with running its business directly from the individual concerned. On occasion Brizzy Car Guys may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Brizzy Car Guys stores personal information in electronic and paper form.

Brizzy Car Guys uses and discloses personal information as follows:

• to source vehicles and sell them to Brizzy Car Guys's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Brizzy Car Guys's customers and prospective customers;
• to obtain products, services or information from Brizzy Car Guys's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Brizzy Car Guys knows about them);
• to operate and manage Brizzy Car Guys's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Brizzy Car Guys. For example, Brizzy Car Guys may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Brizzy Car Guys also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Brizzy Car Guysuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Brizzy Car Guys uses in the operation of the computer program is browsing history on Brizzy Car Guys's websites, name, contact information, and other information you may input into Brizzy Car Guys's websites. The level of human oversight Brizzy Car Guys provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Brizzy Car Guys's staff.

4. Cookies

Brizzy Car Guysuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Brizzy Car Guys's web server. Brizzy Car Guysmay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Brizzy Car Guys's platforms and those social media platforms. Brizzy Car Guys's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Brizzy Car Guys's website.

5. Links to other websites

Brizzy Car Guys's website may contain links to third party websites. Brizzy Car Guys does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Brizzy Car Guys and do not wish to receive these communications from Brizzy Car Guys in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Brizzy Car Guys.

7. Overseas transfers

Brizzy Car Guys's website/s are hosted in Australia. On occasion, a third party service provider Brizzy Car Guys engages or that Brizzy Car Guys is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Brizzy Car Guys holds about them by contacting Brizzy Car Guys during business hours on (07) 2101 5345 or via the contact page.

Brizzy Car Guys may require an individual making a request to verify their identity before processing their request.

Brizzy Car Guys will aim to respond to all requests promptly and within 30 days.

Brizzy Car Guys may refuse a request where permitted or required by law. Brizzy Car Guys will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Brizzy Car Guys and complaints

If you have any queries, concerns or complaints about how Brizzy Car Guys handles your personal information please contact Brizzy Car Guys during business hours on (07) 2101 5345 or via the contact page. Brizzy Car Guys may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Brizzy Car Guys can understand the nature of your concern. In most cases, Brizzy Car Guys will ask that you put your request in writing.

Brizzy Car Guys takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Brizzy Car Guys's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 2101 5345
• Mailing Address: 1065 Ipswich Rd, Moorooka, QLD, 4105

10. Changes to Privacy Policy

Brizzy Car Guys may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.